01 / ENDPOINTS
Managed Endpoint / MDM
Lock down and manage Windows and Mac fleets with device enrolment, security baselines, application deployment, patching and compliance reporting.
Remote-first cloud, security and infrastructure
Built for growing companies.
DualHelm handles your Microsoft cloud, identities, endpoints, and security — serving as your dedicated external operations team.
Remote-first delivery
Clear operational ownership
Security-led management
Microsoft Cloud & Entra ID Security
Identity, access and cloud protection
Managed Endpoints (Win & Mac)
Consistent policies across your fleet
Remote-First Operations
Day-to-day support wherever you work
Zero-Lock-In Modular Setup
Start with the services you need
Standalone services
Solve your next IT priority.
Start with a focused service and expand when you need broader support.
02 / MICROSOFT CLOUD
Managed Microsoft 365 / Entra ID
Day-to-day identity and tenant management, including MFA, Conditional Access, security policies, permissions and the full user lifecycle.
03 / PROJECTS
One-Off Projects
Defined-scope cloud migrations, Microsoft 365 tenant setups, security overhauls, MDM rollouts and infrastructure remediation with a documented handover.
Managed packages
Choose your IT support.
Cover specific gaps, offload daily operations or bring in a complete external team.
Essential
Close specific IT gaps with focused support.
Targeted management
A defined scope around your highest-priority gaps
- Microsoft 365 and Entra administration
- User onboarding and offboarding
- MFA and access policies
- Governance and documentation
Professional
Offload daily IT operations and endpoint security.
Full remote operations
Your day-to-day cloud and endpoint partner
- Full Microsoft 365 management
- Managed Windows and Mac endpoints
- Security hardening and monitoring
- User support and operational reporting
Premium
Bring IT operations and security leadership together.
External team ownership
Cloud, infrastructure and security under one team
- Everything in Professional
- Cloud and infrastructure ownership
- Security strategy and risk leadership
- Backup, vendor and roadmap coordination
Each package is scoped around your users, endpoint fleet, environment complexity and required level of ownership.
Remote-first delivery
From discovery to daily operations.
Secure remote access, clear responsibilities and documented changes at every step.
Discovery
Review the request, current environment, business requirements and important technical constraints.
Scope
Define the responsibilities, deliverables, dependencies and recommended engagement model.
Implementation
Complete the agreed administration, remediation or infrastructure work with controlled changes.
Documentation
Record the completed work, important configurations, outstanding risks and recommended next actions.
Why DualHelm
Clear ownership. Practical support.
Clear ownership
Know who owns each task, with responsibilities agreed before work begins.
Connected security
Protect identities, endpoints and backups with coordinated controls.
Useful documentation
Keep systems easy to maintain with clear records and practical handovers.
Flexible support
Start with one service and expand as your needs grow.
Common questions
Frequently asked questions.
Managed packages and standalone services are adapted to your environment, priorities and required level of operational ownership.
Is DualHelm a remote-first managed provider?
DualHelm is a remote-first managed provider. We handle your cloud, identities, security and endpoints from anywhere. Physical hardware repairs and cabling are handled separately as scheduled project work.
Can DualHelm support us without replacing our internal IT team?
Yes. DualHelm can support an existing internal team, cover a specific technical area, assist with a project or provide additional administration when internal capacity is limited.
Do you offer one-off projects?
Yes. Cloud migrations, Microsoft 365 tenant setups, security overhauls, MDM rollouts and other defined projects can be delivered without a monthly retainer. Reactive consumer-style break/fix support is not offered.
Can you review our existing Microsoft 365 security?
Yes. A review can cover identity and access controls, MFA, privileged roles, Exchange Online protection, Microsoft Defender configuration, sharing settings and other relevant controls.
Do you support both Windows and Linux servers?
Yes. Support can include setup, maintenance, patching, troubleshooting and documentation for Windows and Linux server environments.
What is included in monthly IT health reporting?
Reporting can include completed work, identity and access observations, endpoint or patch compliance, backup status, security risks, infrastructure issues and recommended next actions.
30-minute discovery call
Book a 30-minute Infrastructure & Security Review.
Let’s talk through your current setup, cloud environment and endpoint fleet so we can map out the best path forward.
Email
contact@dualhelm.com
Delivery model
Remote-first management and projects