01 / CLOUD
Microsoft 365 Administration
Administration of Exchange Online, SharePoint, OneDrive, Teams and the wider Microsoft 365 environment.
Microsoft cloud and infrastructure
Keep your IT secure, compliant and under control.
DualHelm provides practical Microsoft 365, identity, security, backup, endpoint and server administration for organisations that need reliable infrastructure support without unnecessary complexity.
Ad-hoc support
Project delivery
Monthly administration
Microsoft Cloud
Microsoft 365 and Entra ID
Security
Defender, MFA and hardening
Infrastructure
Servers, firewalls and VPN
Operational Control
Documentation and reporting
Capabilities
Infrastructure support covering your essential IT operations.
From day-to-day administration to security improvements and infrastructure projects, DualHelm helps keep your environment organised, protected and maintainable.
02 / IDENTITY
Entra ID and Access
MFA, user onboarding and offboarding, access reviews, role management and identity lifecycle improvements.
03 / SECURITY
Microsoft Security Hardening
Microsoft Defender and Exchange Online security configuration, policy review and risk reduction.
04 / SHAREPOINT
Document Management
SharePoint structure, permissions, document libraries and practical information management improvements.
05 / BACKUP
Backup and Recovery
Backup monitoring, Veeam support, restore validation and Azure backup or storage operations.
06 / SERVERS
Windows and Linux Servers
Server setup, maintenance, patching, troubleshooting and technical documentation.
07 / ENDPOINTS
Endpoint Compliance
Endpoint patching, vulnerability remediation, configuration reviews and compliance reporting.
08 / NETWORK
Firewall, VPN and Hybrid IT
Firewall and VPN administration, Azure services and support for hybrid infrastructure environments.
Flexible engagement
Support structured around how your business works.
Choose occasional assistance, a defined infrastructure project or ongoing administration. The scope is agreed before work begins.
Ad-hoc Support
For occasional administration, troubleshooting or specialist assistance without a monthly commitment.
Hourly engagement
Rate confirmed before work begins
- Microsoft 365 administration
- User and access management
- Server or endpoint troubleshooting
- Backup and restore assistance
- Remote contractor support
Project Delivery
For migrations, security hardening, SharePoint improvements, server work and other defined infrastructure projects.
Fixed project quote
Based on scope and deliverables
- Initial environment review
- Documented project scope
- Agreed milestones and deliverables
- Configuration and implementation
- Handover documentation
Monthly Administration
A practical administration arrangement for organisations requiring regular maintenance, oversight and reporting.
Monthly proposal
Based on environment and required hours
- Regular Microsoft 365 administration
- Joiner, mover and leaver support
- Security and backup monitoring
- Patch and compliance oversight
- Monthly IT health reporting
Final pricing depends on the size, complexity and current condition of the environment.
How it works
A clear process from assessment to delivery.
Work starts with understanding the environment, the immediate priorities and the outcome your organisation needs.
Discovery
Review the request, current environment, business requirements and important technical constraints.
Scope
Define the responsibilities, deliverables, dependencies and recommended engagement model.
Implementation
Complete the agreed administration, remediation or infrastructure work with controlled changes.
Documentation
Record the completed work, important configurations, outstanding risks and recommended next actions.
Why DualHelm
Practical infrastructure management, not unnecessary complexity.
DualHelm focuses on the operational work that keeps business systems usable, secure and understandable: clear access control, maintained infrastructure, validated backups and documentation that stays useful.
Clear ownership
Agreed responsibilities and defined scope
before work begins.
Security-conscious administration
Identity, permissions, endpoints and
backups considered as connected controls.
Useful documentation
Technical information written for future
maintenance, decisions and handovers.
Flexible support model
Engage for a single task, a defined project
or ongoing monthly administration.
Common questions
Frequently asked questions.
Engagements can be adapted to the size of your environment and the level of assistance you require.
Can DualHelm support us without replacing our internal IT team?
Yes. DualHelm can support an existing internal team, cover a specific technical area, assist with a project or provide additional administration when internal capacity is limited.
Do you offer one-time IT support?
DualHelm operates on a subscription basis. Our monthly plans provide ongoing infrastructure administration, monitoring, maintenance, security oversight, and support. This allows us to understand your environment properly and manage it proactively rather than only responding when something goes wrong.
Can you review our existing Microsoft 365 security?
Yes. A review can cover identity and access controls, MFA, privileged roles, Exchange Online protection, Microsoft Defender configuration, sharing settings and other relevant controls.
Do you support both Windows and Linux servers?
Yes. Support can include setup, maintenance, patching, troubleshooting and documentation for Windows and Linux server environments.
What is included in monthly IT health reporting?
Reporting can include completed work, identity and access observations, endpoint or patch compliance, backup status, security risks, infrastructure issues and recommended next actions.
Start a conversation
Let’s review your infrastructure needs.
Share a brief description of your environment, current issue or upcoming project. DualHelm can recommend the most suitable engagement model.
Email
contact@dualhelm.com
Engagement
Remote and project-based support